Glimpses of the World
Privacy Policy
Last updated: April 09, 2025.
INTRODUCTION
Protecting your privacy is one of the priorities in the business of Glimpses of the World, and we ask you to carefully read the “Privacy Policy” to understand what we do in the field of collecting, processing, and storing entrusted information through our website.
All collected information is obtained and treated within the framework of the laws of the Republic of Serbia – Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018).
SUBJECT AND DEFINITIONS
Protecting your privacy is one of the priorities in the business of Glimpses of the World, and we ask you to carefully read the “Privacy Policy” to understand what we do in the field of collecting, processing, and storing entrusted information through our website.
All collected information is obtained and treated within the framework of the laws of the Republic of Serbia – Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018).
These general rules and conditions determine the contractual relationship between:
- Users and Glimpses of the World regarding the use and operation of the website
- Users as customers and Glimpses of the World as a service provider, i.e., seller, in connection with the purchase of products through internet commerce
These general rules and conditions apply to all users of the website. By entering the website, the user confirms that they are familiar with the general rules and conditions and fully agree with them and consent to them.
Definitions:
- User: a person who visits or uses our site, regardless of registration;
- Customer: a natural or legal person who submits an order or makes a purchase of products through the site;
- Site administrator/service provider: Glimpses of the World
Basic company information
- Full name of the legal entity – DANIJELA ĆIROVIĆ PR DELATNOST KOMUNIKACIJA I ODNOSA S JAVNOŠĆU GLIMPSES NOVA VAROŠ
- Address – Negbina 31317, Nova Varoš
- Activity and activity code – Communication and public relations activities – 7021
- Registration number – 65363178
- Tax number – 111369098
- Web address – https://glimpses-of-the-world.com/
- Contact phone – 0641690228
- Contact e-mail – danijela@glimpses-of-the-world.com
Conversion Statement
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion at the rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
INFORMATION WE COLLECT
Directly from You
When registering on Glimpses of the World, you will be asked for the following information: name, email address, password, IP address, and the like. In addition, your date of birth, contact phone, and some other data such as where you heard about us and the like may be requested.
From Your Activities on the Site
During the use of Glimpses of the World and shopping, we receive and process some other data, which we use to improve the service. These are, for example, information about the cart, favorite products, activities on product exchanges, changes in the number of individual digital products and the like, details about purchases and habits in using our website, and information related to your communication with Glimpses of the World.
From Other Sources
It may happen that we get some information from a third party to whom you have given permission to share that information or from which you have given us permission to request that information. For example, when registering on Glimpses of the World using social networks, you are actually giving those networks permission to share your data with us.
REGISTRATION AND USER ACCOUNT
You can register to use the service of our site. Persons over 18 years of age can register.
During registration, the user sends the following data:
- First and last name,
- Email address (username).
The password will be automatically approved to the user at the time of registration, and the user can change it later as desired.
The user is obliged to provide accurate and complete data. The user is obliged to immediately update any changes to the data on the user account.
The user account can be closed at any time in accordance with the instructions on the website. Along with the written request, it is necessary to attach a photocopy of the ID card, or print it from the ID card reader if the ID card has a chip.
WHEN WE USE YOUR DATA
For the purpose of using the service
Certain information is necessary for us to efficiently, quickly, and qualitatively realize our service. Here is some of that information and how we use it:
- Email address and password allow us to recognize you when you return to Glimpses of the World and thus provide faster service.
- IP address enables prevention of spam, fraud, and abuse of our site, thereby increasing security.
- Information collected from previous transactions between Glimpses of the World and you is used to monitor the achieved level of service quality, as well as other changes between individual orders.
For the purpose of improving the website
Our desire is that the experience of our website is at the highest level, and we collect data on activities during shopping, habits in creating orders, on the frequency of selecting certain items, and the like. All this allows us to improve the quality of Glimpses of the World.
LIMITATION OF LIABILITY
You use the website at your own risk.
The content of the website and any materials displayed on the website are available “as is” (“as they are”), without any guarantees, explicit or implicit (except in the case of purchasing products).
In no case is Glimpses of the World responsible for any damage, including, but not limited to, any special, punitive, indirect, incidental, or any consequential damage, arising from, or in any connection with:
- Any use or inability to use (temporary non-functioning) of the website
- For links contained on the site that lead to third-party websites
- Any damage or viruses that may infect computers, phones, tablets, equipment, or other property due to access, use, or browsing of this website
MISUSE OF THE SITE
The user declares and confirms that they will not use the website for any purpose that is illegal or prohibited by these terms. The website is not allowed to be used in any way that could damage, disable, overload, or restrict the operation of websites or interfere with the use of websites by other users.
COPYRIGHT
The website is copyright protected, all rights are reserved. All contents of the site, including these policies, internet text, design, and images are the property of Glimpses of the World or are used by Glimpses of the World based on obtained consent or license. The content of the site must not be reproduced, republished, or distributed without the permission of the owner or the original copyright owner.
PRICES AND PAYMENT METHODS
Prices are listed in dinars and do not include value-added tax (VAT). Prices are valid for internet purchases through our site.
Prices do not have a predetermined period of validity and can be changed at any time without special prior notice. The valid prices are those prices that were valid at the time when the information system of the service provider accepted the submitted order.
Payment methods are:
- One-time payment with debit or credit cards (MasterCard, Visa, Maestro);
- Subscription payment with debit or credit cards (MasterCard, Visa, Maestro);
- According to the proforma invoice by payment to the service provider’s account.
ORDERING PROCEDURE
Ordering takes place in the Serbian language. Services are selected and ordered from the list of products on our site.
The process flow:
- “ADD TO CART” – The user selects the desired product by clicking on the “add to cart” icon.
- Before completing the purchase, the user is redirected to the registration or login process, or asked to send the data necessary to complete the order.
- “CONFIRM ORDER” – By clicking on the “confirm order” icon, the user declares that they fully understand and agree with the terms of use.
- After confirming the order, the customer chooses the payment method.
- “ORDER RECEIVED/ORDER IN PROCESSING” – After confirming the order, the customer receives a notification at the registered email address.
- “ORDER CONFIRMED” – In case of confirming the order, the customer will receive a notification.
- “ORDER SHIPPED/PREPARED FOR PICKUP” – At the time of sending the order, the customer receives a notification.
CONTRACT TERMINATION
The customer, who is a consumer, may terminate the contract within 14 days of receiving the product without stating a reason.
To exercise the right to terminate, the contract termination form may be used, and the customer may also submit their own termination statement from which it explicitly follows that they are terminating the contract, with the order number indicated. The termination statement is timely if sent within the period specified for contract termination.
The customer sends the termination statement:
Refund of Funds
In case of a refund to a customer who has previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Glimpses of the World is obliged to make the refund exclusively through VISA, EC/MC, Dina, AMEX, and Maestro payment methods, which means that the bank will, at the request of the seller, make a refund to the card user’s account.
PRODUCT LIABILITY – COMPLAINTS
The customer can complain about the product if the product does not have the characteristics that Glimpses of the World explicitly promised, if the wrong products were sent or in the wrong quantity, color, or if they deviate from the customer’s order in another way.
A record is made with the complaint. The customer’s remarks and the requested elective right regarding the resolution of the complaint are entered in the record. The customer has the right to choose whether to repair or replace the goods or make a refund, which is noted in the record.
In case of a complaint, the record needs to be sent to one of these two emails: danijela@glimpses-of-the-world.com or worldglimpses@gmail.com.
You can download the complaint request here.
Delivery of Goods and Possible Limitations
The delivery of products is done exclusively online. After purchase, the product bought on the site arrives at your email from where you can download it. The link is active, and you can download it 3 times.
PROTECTION OF CONFIDENTIAL TRANSACTION AND CARD DATA
When entering payment card data, the HolestPay system transmits confidential information from a security-isolated frame via a public network using the SSL protocol with AES265 encryption and exchanges cryptographic keys according to the Diffie-Hellman principle. HolestPay further transmits card data to the bank system in a protected (encrypted) form using the SSL protocol and PKI system, as the currently most modern cryptographic technology. The security of data during purchase is guaranteed by HOLEST E-COMMERCE D.O.O., the payment card processor, and Banca Intesa ad Belgrade, so the complete payment process is carried out outside this site. At no point are payment card data available to this site, and all channels through which data are transmitted or where part of the card data is potentially stored (if it is a subscription) are PCI DSS certified.
Permission for Card Charging for Merchant and Subscriptions
The customer can (e.g., if they know that they will buy products from Glimpses of the World in the future) choose to approve the creation of a reference to a token for charging (Card-On-File – COF) for this point of sale. This is advisable from a security aspect because it avoids the transmission of card data for future purchases, and the moment of transmission is the most critical in terms of security. During the transmission of card data, unwanted browser add-ons, malware, and viruses on your computer or device may try to access them. When data reaches systems that are PCI DSS certified, their compromise or anonymous action on them becomes de facto impossible.
The customer must have a user account to shop at this point of sale.
When purchasing a subscription, creating a reference to a token for charging is mandatory.
When a user buys a subscription on this site or chooses to save the card for faster future purchases, the HolestPay system, at the initially authorized payment, issues to the point of sale a reference to a token for charging through which the point of sale system can later charge the card.
WEB CONTROL undertakes to charge cards only in accordance with the description and indicated price of the purchased product or contract (if any).
The option for the customer to destroy references to tokens for charging and tokens is available on the site for logged-in users. The customer can alternatively always request the destruction of the reference to tokens for charging and tokens for charging by contacting our support.
This point of sale in no way has access to card data in readable or encrypted form. The point of sale and customer have access only to card number masks NNNN NN** ** NNNN or (for Amex) NNNN NN **** NNN, and masked card numbers are not considered risky data. The reference to the token and the token are random data that are explicitly not obtained by transformation, cutting, or encryption of card data, and neither part nor all card data can be reconstructed by transformation or decryption of the same.
None of the participants in the data transmission (HolestPay, Banca Intesa ad Belgrade, payment card processor) keeps or should ever keep the card service code (3 numbers on the back of the card). Only the issuer of the payment card may have access to this data under special conditions (except the card owner).
For each charge, the customer will receive payment information (and a fiscal receipt or e-invoice) via the e-mail they provided when ordering. If for some reason the customer loses access to the specified e-mail address, they are obliged to inform the Web Control company in a timely manner to change the data.
User Privacy Protection
On behalf of Glimpses of the World, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice, including the option to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All data about users/customers are strictly kept and are available only to employees who need that data to perform their job. All employees of [name of sales place] (and business partners) are responsible for respecting the principles of privacy protection.
HOW SECURE YOUR DATA IS
We keep the information we have collected in a secure place in accordance with internal security protocols while following and respecting applicable laws. For example, we use security encryption for login details (in cases where you have authorized this action).
Unfortunately, sending information over the internet is not 100% secure, so, apart from the safeguards we have in place, we cannot secure or guarantee the process of information coming to us. Accordingly, you perform these actions at your own risk. From the moment we receive the information, we take all actions to prevent unauthorized access to the account and your data.
SHARING YOUR INFORMATION
There are certain situations in which Glimpses of the World may share your information. In the case of a partnership with a third party in which it is of business interest to share information, for the purposes of handling the website itself, as well as in possible cases when it is requested by the competent institutions within the legal framework.
USER ASSISTANCE AND COMPLAINT PROCEDURE
For technical support, possible questions, complaints, or submission of other requests, you can contact us via:
DISPUTE RESOLUTION AND APPLICABLE LAW
These rules are regulated in accordance with the laws of the Republic of Serbia regardless of the provisions on conflict of laws.
The contracting parties undertake to resolve all disputes that may arise in connection with the use of the website, or the conditions of use or purchase of products, peacefully and through negotiations, by mutual agreement to achieve a mutually satisfactory solution. If this is not possible, the contracting parties agree that the dispute will be resolved before the competent court in Belgrade with the application of the substantive law of the Republic of Serbia.
CONCLUDED CONTRACT
This “Privacy Policy” represents the entire contract between Glimpses of the World and you, relating to the services of our website. You agree that this contract does not assign any rights nor has legal effect for any other person except you. This contract is governed by the laws of the Republic of Serbia, and you accept and agree that in the event of any dispute with Glimpses of the World, it will be resolved under the jurisdiction of the judiciary of the Republic of Serbia.
Glimpses of the World may make subsequent changes to this contract, and after the changes are made, they take effect immediately. By using the site or making orders, you agree to all changes or additions to the contract that have occurred up to that point, and therefore we advise you to periodically visit these pages and determine possible changes to which you are legally bound.
CONTACT INFORMATION
If you have any questions, feel free to contact us:
Glimpses of the World danijela@glimpses-of-the-world.com worldglimpses@gmail.com
contact phone – 0641690228
